Privacy Policy

Introduction

At Xylenvoymx, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services and visit our website xylenvoymx.com.

Information We Collect

We collect different types of information to provide and improve our services:

• Personal identification information: full name, email address, phone number, and postal address.
• Basic financial information: only what is necessary to assess your eligibility for support programs, voluntarily provided by you.
• Technical information: IP address, browser type, pages visited, time spent, and other analytics data.
• Communication information: records of your interactions with our support team.

How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and maintain our financial advisory services.
• To assess your eligibility for economic and social support programs.
• To communicate with you about updates, offers, and informational content related to personal finances.
• To improve and personalize your experience on our website.
• To comply with applicable legal and regulatory obligations in Mexico.

Protection of Your Data

We implement technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, access controls, and periodic security audits.

Information Sharing

We do not sell, trade, or transfer your personal information to third parties without your consent, except when necessary to:

• Comply with the law or respond to legal processes.
• Protect our rights, property, or safety.
• Service providers who help us operate our website and services, subject to confidentiality obligations.

Your ARCO Rights

In accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to:

• Access your personal data in our possession.
• Rectify your data when it is inaccurate or incomplete.
• Cancel your data when you consider it is not being processed in accordance with the principles and duties established by law.
• Object to the processing of your data for specific purposes.

Use of Cookies

We use cookies and similar technologies to improve your experience on our website. For more information, please see our Cookie Policy.

Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a revised 'last updated' date.